General terms, cancellation Policy and Return Conditions

If you are a consumer, you have the right to cancel the order in accordance with the Finnish Consumer Protection Act by notifying us no later than 14 days after receiving the goods or the last installment of the goods, or if it concerns the regular delivery of goods, after receiving the first installment of the goods.

The cancellation notice must be made clearly, for example, using our cancellation form, by email to the address below, or by a written notice accompanying the returnable goods.

The right of cancellation only applies if the products to be returned are in their original packaging, unused, and properly packaged for return.

If the purchase is canceled, the goods must be returned without delay and no later than 14 days after the cancellation notice has been made to our Return Address mentioned below. The returner must, if necessary, provide evidence that the goods have been returned within the specified time, for example, with a return receipt. The returner is responsible for the costs incurred in returning the goods. These costs will not be reimbursed to the returner.

When returning the delivered order, please include your name, contact information, and bank account number for the refund.

We will refund the money you paid for the order without delay in accordance with the Finnish Consumer Protection Act.

Return Address:

Wonderwell's Ky

Rounionkatu 50, 37100 Nokia

Limitation of Liability

Wonderwell's Ky shall not be liable for any direct or indirect damage arising from or related to the order, delivery, or product, except to the extent that mandatory provisions of consumer protection legislation or other mandatory law have otherwise provided for such damage.

Disputes

We strive to settle any disputes regarding your order primarily by agreement, so please contact our Customer Service first to resolve the matter.

If a dispute regarding the purchase agreement cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before referring the matter to the Consumer Disputes Board, the consumer must contact the consumer advisory services of the district courts (www.kuluttajaneuvonta.fi).

DELIVERY and USAGE TERMS

General

Wonderwell's Ky, business ID: 1963081-1, address: Rounionkatu 50, 37100 Nokia; sells products to companies and adult individuals within the EU. These delivery terms apply to ordering products in our online store and similar deliveries.

These delivery terms are valid from November 9, 2020. We may unilaterally change the delivery terms from time to time, so please review our delivery terms each time before ordering products from our online store.

Products and Product Prices

The features and prices of the products in the online store are presented in connection with each product description. We reserve the right to change prices and shipping costs, so please check these prices in the shopping cart before confirming the order. The prices of the products include VAT 24%, which is shown in the shopping cart and order confirmation.

Shipping Costs

According to the current price.

Ordering and Contract

You can order products from our online store by adding them to the shopping cart, confirming the order, and paying for the contents of the shopping cart through the payment service. By ordering from our online store, you are expected to have familiarized yourself with and committed to our current delivery terms. You understand that your accepted and confirmed order, except to the extent later mentioned about the right of withdrawal, is binding and creates a contract between us with these delivery terms.

Payment and Payment Methods

You can pay for your order using the payment methods described in the online store and available in the shopping cart.

Order and Payment Confirmation

After a successful order, you will receive an order confirmation by email, so please provide your email address when placing the order. The order confirmation also confirms the payment method used.

If, for any unexpected reason, we cannot confirm your order, we will inform you by email as soon as possible.

Shipping Method

We will deliver your order using one of the shipping methods mentioned on our website, which you choose when placing the order.

Delivery Time

The usual delivery times to the EU area are 4-6 days depending on the order and shipping method. More specific times will be indicated in connection with the product options.

Checking the Shipment, Errors, and Problems

Please check the delivery immediately upon receipt. If the product is lost or damaged during transport or otherwise does not correspond to your order or is defective, please notify us as soon as possible and no later than 14 days from the date of receipt to our Customer Service, so we can agree on how to rectify the error. In consumer trade, we comply with mandatory provisions of the Consumer Protection Act regarding defects.

Customer Service

Our staff will assist you with questions related to your order. Please contact us by email or phone:

office@wonderwells.com

Tel. 050 410 9383

Mon-Fri 9-15:30

REGISTER DESCRIPTION

Wonderwell's Ky CUSTOMER REGISTER DATA PROTECTION NOTICE

1 Data Controller

The data controller of the register is Wonderwell's Ky (business ID 1963081-1)

Contact person for register matters: Timo Äärinen Wonderwell's Ky

Address: Rounionkatu 50, 37100 Nokia

Phone: 050 410 9383

Email: office@wonderwells.com

2 Register Name

The register name is Wonderwell's Ky customer register.

3 Purpose of Processing Personal Data

Personal data is processed for purposes related to the management, administration, and development of customer relationships, the provision and delivery of services, as well as related invoicing and service development, and in the context of handling complaints and other claims.

In addition, personal data is processed in customer communication, such as information and news purposes, and in marketing, as part of which personal data is also processed for direct marketing and electronic direct marketing purposes.

The customer has the right to object to direct marketing directed to them.

The data controller processes the data itself and also utilizes subcontractors acting on behalf and on behalf of the data controller in the processing of personal data.

4 Legal Bases for Processing

The legal bases for the processing of personal data are the following under the EU General Data Protection Regulation (hereinafter "GDPR"):

• The data subject has given consent to the processing of his or her personal data for one or more specific purposes (GDPR Article 6(1)(a)).
• Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (GDPR Article 6(1)(b)).
• Processing is necessary for compliance with a legal obligation to which the controller is subject (GDPR Article 6(1)(c)).
• Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party (GDPR Article 6(1)(f)).

5 Data Content of the Register

The register may contain the following information:

• Basic information such as the data subject's name, address, telephone number, email address, and other similar contact information
• Data related to the management and development of customer relationships, such as information on customer orders, deliveries, and other transactions, customer feedback and contacts, and other communications with the data subject
• Information on direct marketing permits and bans and other consents and bans provided by the data subject
• Information on the data subject's participation in customer surveys and events
• Information on the data subject's preferences and interests, where appropriate

6 Regular Data Sources

Personal data is obtained primarily from the data subjects themselves in connection with, for example, the initiation and implementation of customer relationships and in customer communications. In addition, personal data may be collected and updated from publicly available sources and registers.

7 Regular Disclosure of Data and Transfer of Data Outside the EU or the EEA

The data controller does not regularly disclose personal data to third parties, except for possible subcontractors acting on behalf of the data controller.

The data controller does not transfer personal data outside the European Union or the European Economic Area, unless it is necessary for the technical implementation of data processing, such as the use of a subcontractor, in which case the data controller ensures by contractual arrangements that personal data is processed in accordance with the applicable data protection legislation.

8 Principles of Register Protection

The data controller has taken appropriate technical and organizational measures to protect personal data from unauthorized access and other unlawful processing. Such measures include appropriate firewalls, encryption technologies, and secure server rooms, access control systems, and other access control measures, as well as ensuring the appropriate training of personnel processing personal data.

9 Right of Access and Other Rights of the Data Subject

The data subject has the right to access personal data concerning him or her and to request the rectification or erasure of inaccurate or outdated data and the restriction of processing and the right to object to processing and the right to data portability to the extent provided for in the GDPR.

The data subject also has the right to withdraw consent given for the processing of personal data or to lodge a complaint with the supervisory authority if the data subject considers that the processing of personal data is contrary to applicable data protection legislation.

10 Storage Period of Personal Data

Personal data is stored only for as long as is necessary for the purposes for which it was collected and as required by the applicable legislation.

11 Changes to the Data Protection Notice

The data controller may change this data protection notice from time to time by updating it on its website.

Further information on the processing of personal data by the data controller is available from the contact person mentioned in section 1 above.

Revision 0.1, 22.4.2024